CloudAMQP support
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Frequently asked questions
The truth is out there here
Here we have gathered some of the most common questions we get. Can’t find what you are looking for? Check our documentation or contact us.
Do you have a 24/7 on-call team for emergencies?
Yes. We always have dedicated engineers on call around the clock to handle critical incidents, such as cluster downtime or urgent server issues.
What kind of support is included in my plan?
Every plan includes 24/7 email support. You get direct access to RabbitMQ and LavinMQ engineers who can help you with cluster configurations, performance issues, and troubleshooting. Dedicated plans add critical support, where our on-call engineers respond to critical issues within 30 minutes. Larger plans also include phone support. See what each plan includes in the feature comparison.
How do I contact the support team?
Open a ticket from the Human Support button in the corner of the page, or email us. Inside the CloudAMQP Console, the support button fills in your email address for you. On dedicated plans, critical issues are routed straight to our on-call engineers, and larger plans can also reach us by phone.
Do you handle server updates and security patches?
We manage all underlying infrastructure and OS security patches automatically. For RabbitMQ and LavinMQ version upgrades, we provide the stable releases in your dashboard so you can trigger the update whenever it suits your deployment schedule.
Do you offer an SLA for response times?
Yes, we offer guaranteed response times via Service Level Agreements (SLAs) for our dedicated plans. You can read our full Service Level Agreement here.