Frequently asked questions

This is a list of our most frequently asked questions. For more information about CloudAMQP, or if you need any support, please visit our support page.

General questions

Why CloudAMQP

Handle instances

Integration and availablity


Shared instances


Common errors

General questions

What is CloudAMQP

CloudAMQP are managed RabbitMQ servers in the cloud – hosted message queues that lets you pass messages between processes and other systems. Messages are published to a queue by a producer, the consumers can then get the messages off the queue when the consumer wants to handle the messages. In-between, CloudAMQP can route, buffer, and persist the messages according to rules you give it.

What is RabbitMQ

Beginners guide of RabbitMQ can be found in our blog: RabbitMQ for beginners - What is RabbitMQ?

RabbitMQ is a high performance messaging broker. It gives your applications a common platform to send and receive messages.

Messages can be sent cross languages, platforms and OS, this way of handling messages decouple your processes from eachother and creates a highly scalable system. RabbitMQ implements the AMQP protocol. All AMQP client libraries work with CloudAMQP and there are AMQP client libraries for almost every platform on the market, including: Ruby, Node.js, Java, Pyhton, Clojure and Erlang.

What is a message?

A message is the data transported between the publisher and the consumer, it's essentially a byte array with some headers on top.

What is a message queue?

Beginners guide about message queuing can be found in our blog: What is message queuing?

Message queues provides an asynchronous communication protocol. They are used to transmit data between components in an architecture. The concept is that messages are put into a queue and then removed from the queue in a predefined order. Messages placed onto the queue are stored until the recipient retrieves them. This way of handling messages decouple the sender from the receiver. The sender and the receiver of the message do not need to interact with the message queue at the same time.

What is a message broker?

A message brokers purpose is to handle incoming messages from applications and perform some action on them. These actions could for example be routing to one or many destinations, provide message routing depending on routing keys, to transform messages to an alternative representation or to respond to events or errors.

What is AMQP?

AMQP is a protocol for message-oriented middleware. The defining features of AMQP are message orientation, queuing, routing (including point-to-point and publish-and-subscribe), reliability and security. RabbitMQ implements the AMQP protocol. All AMQP client libraries work with CloudAMQP and there are AMQP client libraries for almost every platform out there, including: Ruby, Node.js, Java, Pyhton, Clojure and Erlang.

What is a connection?

A connection is a TCP connection between your application and the RabbitMQ broker.

What is a channel?

A channel is a virtual connection inside a connection (inside of a TCP-connection). A Channel is used to send AMQP commands to the broker. When you are publishing or consuming messages or subscribing to a queue is it all done over a channel.

Why CloudAMQP

How can we use RabbitMQ?

Imagine that you have a web service that receives many requests every second, where no request is afford to get lost and all requests needs to be processed by a process that is time consuming.

Imagine that your web service always has to be highly available and ready to receive new request instead of being locked by the processing of previous received requests.

In this case it is ideal to put a queue between the web service and the processing service. The two processes will be decoupled from each other and does not need to wait for each other. If you have a lot of requests coming in a short amount of time, the processing system will be able to process them all anyway. The queue will persist requests if their number becomes really huge.

You can then imagine that your business and your workload is growing and you need to scale up your system. All that is needed to be done now is to add more workers to work off the queues faster.

In addition to providing a buffer between a web service and another processing service, message queues can be used for more advanced scenarios. RabbitMQ can be configured to route and distribute messages according to different rules and different processes. Messages can be added to different queues depending on how the messages should be handled. The processing systems can then process them at their leisure.

Why should we use message queues and CloudAMQP?

A message queue will keep the processes in your application separated and independent of each other. The first process will never need to invoke another process, or post notifications to another process, or follow the process flow of the other processes. It can just put the message on the queue and then continue processing. The other processes can also handle their work independently. They can take the messages from the queue when they are able to process them.

This way of handling messages creates a system that is easy to maintain and easy to scale.

CloudAMQP Features and Benefits
  • Application decoupling

    Instead of building a massive application, is it beneficial to decouple different concerns in your application and only communicate between them asynchronously with messages. That way different parts of your application can evolve independently, be written in different languages and/or maintained by separated developer teams.

  • Reliable

    Messages can be stored-and-forwarded. A message can be redelivered until the message is processed.

  • Offload your data store

    Instead of polling your data store, publish a message when new data is inserted. Interested parties will be notified immediately and your data store will be ready to answer qualified queries instead.

  • Scalability

    Message queueing is the key to make your application scale. As the workload goes up you only have to add more workers to work off the queues faster.

  • Resilience

    Message queues decouples your processes. If a process that is processing messages from the queue fails, other messages can still be added to the queue and be processed when the system has recoved.

  • Asynchronous Communication

    Message queues enable asynchronous processing, meaning that it allows you to put a message on a queue without processing it immediately.

  • Realtime applications

    CloudAMQP is an excellent backend for realtime applications. Notifications and message streaming is handled very effectively by RabbitMQ, you will be able to push thousands of messages per second.

What are the benefits of cloud-based messaging

Cloud-based messaging will increase the speed of getting the application to the market. Developers can focus on the core part of their applications, instead of managing and maintaining servers and queueing infrastructure, like updates and mirroring of clusters.

What kind of customers are using CloudAMQP?

Our customers are usually developers who wants to focus on the core part of their applications, instead of managing and maintaining servers and queueing infrastructure.

We have customers in a range from large enterprise business and startups to individual hobby developers.

Handle instances

Can I migrate between plans e.g. upgrade and downgrade plan?

You can change plan in the console under edit with the limitation that you can't move to or from shared plans (Little Lemur or Tough Tiger) to a dedicated plan in this way. When moving from a shared to a dedicated plan, we recommend you to use queue federation as described here.

How do I delete an instance?

You can delete an instance from the instances list page. If you remove an instance, your queues, exchanges and bindings will be deleted and we will not be able to restore them.

What are Queue alarms, Consumers alarms, CPU alarms and Memory alarms

The admin user must have access to all vhosts on the server for the queue and consumer alarms to work correctly.

Queue alarms

Queue alarms can be triggered to send notification emails to you and your co-workers when a number of messages in a queue reaches a certain threshold, for a given amount of time.

Consumers alarms

Consumers alarms can be triggered to send notification emails to you and your co-workers when a number of consumers for a queue is less then or equal to a given number of consumers, for a given amount of time.

CPU alarms

(Only for dedicated instances) When CPU alarm is enabled will you receive a notification email when you are using more then 80% of the available CPU for more then 15 minutes. One alarm email will be sent to you every 6 hours until the problem is solved. It is recommended to enable CPU alarms. It can be enabled through the Control Panel.

Memory alarms

(Only for dedicated instances) When Memory alarm is enabled will you receive a notification email when you are using more then 90% of the available memory for more then 15 minutes. One alarm email will be sent to you every 6 hours until the problem is solved. It is recommended to enable Memory alarms. It can be enabled through the Control Panel.

How can I separate applications within the same broker?

Virtual Hosts (vhosts) makes it possible to separate applications on one broker. You can isolate users, exchanges, queues etc to one specific vhost. You can separate environments, e.g. production to one vhost and staging to another vhost within the same broker, instead of setting up multiple brokers.

vhosts can be added to all dedicated instance.

Integration and availability

What is the service-level agreement (SLA) for CloudAMQP?

We guarantee at least 99.95% availability on all dedicated plans. CloudAMQP will refund 50% of the cost for outage larger then that. Request of refund must be submitted in writing, within 30 days from the outage to which they refer, via email to

What happens if the CloudAMQP instance runs out of memory or if we are using to much CPU?

You will need to take action if that happens. You either need to migrate to a larger plan or find the reaons for the high memory/CPU usage. This blog post describe how to handle and avoid high CPU or memory usage. Alarms can be activated to send notifications when you have high CPU or memory usage, information about that can be found in our monitoring pages. The alarms can be activated from the control panel of your instance.

How do I get started with CloudAMQP

Get started guide can be found here. Once you have created your account you can get started queuing and processing by using any of the guides, depending on platform and language. These tutorials cover the basics of creating messaging applications using CloudAMQP.

Can we use custom RabbitMQ plugins in CloudAMQP?

Yes, custom RabbitMQ plugins can be enabled and disabled from the CloudAMQP Control Panel for dedicated plans, that is Big Bunny and larger. We do support custom plugin installation, send us an email or enter the chat and we will support you.

Which protocols do you support?

All our plans has protocol support for AMQP, AMQPS, HTTPS, STOMP and MQTT. Dedicated plans do also have support for WEB-STOMP.

Is it possible to use rabbitmqadmin/cli?

Yes, it is possible. Port should be 443 and --ssl has to be used. Download the same rabbitmqadmin version as the RabbitMQ version in your cluster. (Can be downloaded from here:

The example below show how to list exchanges:

rabbitmqadmin --host=HOST --port=443 --ssl --vhost=VHOST --username=USERNAME --password=PASSWORD list exchanges

Do all clusters have nodes in multiple availability zones?

All clusters have nodes in multiple availability zones and have automatic fail-over.

Is there any limit on channels per connection?

There is no limitations in number of channels per connections on our dedicated plans. We limit all shared plans to 200 channels per connection.

How do we launch a cluster in AWS VPC?

You can read about Amazon VPC and VCP peering to CloudAMQP in this blog post.

Dedicated VPC is only available as an extra option for our dedicated plans, for $99. A dedicated plan is Big Bunny or any plan larger then Big Bunny. Select to create your cluster in a dedicated VPC. When you create your VPC you get to select the VPC subnet, make sure that it does not overlap with any VPC subnets you want to peer with.

Open the details for your new instance as soon as it is created and navigate to the tab VPC Peering. Enter your AWS Account ID and your VPC ID and Press save. CloudAMQP will now request to set up a VPC connection to you.

The request can be accepted from the Amazon VPC console at

Is it possible to collect messages from multiple clusters to a central cluster or distribute load of one queue to multiple other clusters?

RabbitMQ provides two types of federation: exchange and queue federation. A federated exchange can route messages published to an upstream server to a local queue. A federated queue allowes a local consumer to receive messages from an upstream queue. A blog article about the RabbitMQ federation plugin, and how to set up federated exchanges can be found here:

What application platforms are CloudAMQP fully integrated with?

What clouds/data centers and regions are CloudAMQP available in?

CloudAMQP is available in following clouds and regions:

  • Amazon web services

    AP-NorthEast-1 (Tokyo) *, AP-NorthEast-2 (Seoul), AP-South-1 (Mumbai), AP-SouthEast-1 (Singapore), AP-SouthEast-2 (Sydney), CA-Central-1 (Canada), EU-Central-1 (Frankfurt), EU-West-1 (Ireland) *, EU-West-2 (London), SA-East-1 (Sao Paulo), US-East-1 (Northern Virginia) *, US-East-2 (Ohio) *, US-West-1 (Northern California) *, US-West-2 (Oregon)

  • DigitalOcean

    Amsterdam 2, Amsterdam 3, Frankfurt 1, London 1, New York 2, New York 3, San Francisco 1, Singapore 1, Toronto 1

  • Rackspace

    Chicago, Dallas, Hong Kong, London, Northern Virginia, Sydney

  • Google Compute Engine

    Asia East *, Europe West *, US Central *, US East

  • Softlayer

    AMS01 - Amsterdam, Western Europe, DAL01 - Dallas, Central United States, DAL05 - Dallas, Central United States *, DAL06 - Dallas, Central United States, HKG02 - Hong Kong, Asia, HOU02 - Houston, Central United States, LON02 - London, Western Europe *, MEL01 - Melbourne 1, Australia, SEA01 - Seattle, West Coast United States, SJC01 - San Jose, West Coast United States, SNG01 - Singapore, Southeast Asia, TOR01 - Toronto 1, Canada, WDC01 - Washington DC, East Coast United States

  • Azure

    Brazil South, Canada Central, Canada East, Central India, Central US, East Asia, East US *, East US 2, Japan East, Japan West, North Central US, North Europe, South Central US, South East Asia, South India, UK South, UK West, West Central US, West Europe, West India, West US, West US 2

* Available regions for shared instances are marked with an asterisk

What is web-stomp?

Full information about web-stomp can be found at our web-stomp page or at RabbitMQ. Web-Stomp is a plugin to RabbitMQ which exposes a WebSockets server (with fallback) so that web browsers can communicate with your RabbitMQ server/cluster directly.

The Web-Stomp plugin is enabled on all dedicated plans (launched after June 2014).

Why is web-stomp not working for me?

The Web-Stomp plugin is enabled on all dedicated plans (launched after since June 2014).


Does CloudAMQP support TLS/SSL?

We do support TLS (SSL). In most clients is it easy to use TLS, just replace amqp:// with amqps:// in the URL.

Note: TLS will only secure messages during the transport. What we recommend for highly sensitive information (HIPAA, PCI etc) is that you encrypt your message bodies on your side and that you have a shared key between your publishers and your consumers.

How do I authenticate your server's identity?

Our servers certificate is signed by one of the common trusted root CAs, Comodo, most OSes/browsers comes with the Comodo cert built in. If you don't have a trust store you can download the AddTrust/Comodo root cert here:

Can I send encrypted messages bodies sent over AMQP?

AMQP's messages are just byte arrays, you can send anything, encrypted or not.

For encrypting message bodies we can give you examples if you let us know which language(s), framework(s) you indent to use. Email us at and we will help you.

Is it possible to integrate CloudAMQP with NewRelic?

Yes it is possible to enable from the plugin tab for your CloudAMQP instance.

Shared Instances

How is the message limit (max messages per month) calculated? My account is blocked due to message limit but I have not sent that many messages.

One message is counted as consumed when a message is published from your service to RabbitMQ or when one messages is consumed from RabbitMQ.

My account is blocked due to message limit but I have not sent that many messages.

If it feels like you are publishing/consuming less messages then specified in your CloudAMQP console and if you are using Celery - please check if you have disabled celery events. Celery recommended settings can be found here. Have a look att CELERY_SEND_EVENTS, --without-gossip, -without-mingle and--without-heartbeat.

If you are not using Celery, send us an email and we will have a look at your instance.

When during the month do the message limits reset for shared instances (tiger and lemur)?

The reset is performed the first day every month.

Do I get warnings before I exceed limits?

You will get warnings via email when you have used 70, 80, 90 and 100% of your allowed usage. With max connections you will just be unable to establish new connections, existing connections are not affected.

I can not manage users, vhosts or permissions, what is wrong?

It is only possible to manage users, vhosts and permissions on dedicated plans. A dedicated plan is Big Bunny or any plan larger then Big Bunny.


Is everything included in the price?

Yes, everything is included in the price. There is no extra cost or payment required for data traffic or to other platforms.

How and when will I get billed?

All plans are billed by the second, you can try out even the largest instance types for mere pennies. As soon as you delete the instance you won't be charged for it anymore, i.e. if you had a Big Bunny (for $99/month) running for 15 days, then you will only be charged $49.50.

Billing occurs at the end of each month, and you are only charged for the time an instance has been available to you.

What are my payment options?

You can pay with Paypal, VISA, Mastercard, American Express, Maestro, JCB, Diners Clubor or Invoice/transfer. Contact us at if you require invoicing. Payment options can be found under Billing information in the Control Panel.

Common Errors

"Using TLS but no client certificate is provided! If RabbitMQ is configured to verify peer certificate, connection upgrade will fail!"

You don't have to worry about this error. We don't recommend client certs at the moment, it's hard to setup and don't necessarily increase the security. We use the username/password as authentication and authorization, just like any HTTPS protected website, the traffic is still fully encrypted and protected from MITM-attacks etc.